The main use cases of Splunk in the analytics of IT operations have proven that they improve the management of events, incidents, and problems.
- Better detection: the customer is notified by IT
- Faster triage: often conducted by 1st level staff without all hands on deck
- Faster investigation (MTTI) through rapid log search and correlation conducted in conjunction by different teams
- Capacity to follow-up issue until the fix is implemented
- Faster and more comprehensive root cause analysis helping to reduce incident recurrence
Splunk platform customer feedback, based on more than 700 deployments:
- 15%-45% reduction in high priority incidents
- 70%-90% reduction in incident investigation time
- 67%-82% reduction in business impact
- 5%-20% increase in infrastructure capacity utilization
Reduced Severity 1 & 2 incidents by 43%
Reduced MTTR by 95% and escalations by 50%
Improved API performance by 50% reducing need for infrastructure upgrades and increasing user satisfaction
contact us and see how data sources ARE used in IT operations intelligence & analytics. Our team of experts can support you on collecting events and implementing Splunk for all these technologies.